So, I just realized that this is the fourth edition of my annual post with tips toward having a strong year end, which means more people than just my mom have read and found something of interest . . . or maybe nobody but my mom reads my posts? Wait . . . never mind . . . I don’t want to know the answer!
January is a challenging month, right? You’ve got to get all your reporting in order, close your year, and update your tax files. There’s a ton of moving parts. If you are a Sage customer, here are a few resources to help you figure out what to do to help ensure your January year-end experience is a good one:
- Sage City–Sage City is THE destination hot spot for all your self-service needs! We’ve got some fantastic discussions, informative blog posts, and a new angle this year where we’re providing a roundup of our most common issues and their solutions. It is totally worth the price of admission, and the best part is that if you have a question about any of the content and want to talk to someone, you can start a chat session right from the page. Operators are standing by!
- The year-end center–Here’s the idea: We added flow charts organized into categories like payroll, tax updates, and timelines & checklists. Then we tossed some government form FAQs into the mix, and topped it off with a garnish of knowledgebase articles that are commonly read during January. Voila! You’ve got yourself a year-end center. Check it out–you’ll dig it or my next post is completely free!
- Try live chat–I’ve talked before about the advantages of live chat. It’s a great way to ask a quick question and avoid a phone call or time staying on hold! Check it out. We’ve had a lot of people “drop in” and it’s been really rewarding to provide you with another way to get your questions answered. Additionally, you can submit an online support ticket for a non-urgent question and get a response (from a real, live person) within a few hours.
- I really like the video section this year. All of my colleagues made a huge investment to harvest knowledge and put it into some cool tutorials to give you a hand with tax updates, the Affordable Care Act, customizing W-2s and much, much more!
What’s been your favorite resource this year for year-end questions? What would you like to see that would be helpful?