A few weeks ago, March Madness, the annual college basketball tournament, kicked off with four days of wall-to-wall basketball. I cannot begin to tell you how much I enjoy the first two days of the tournament. I always take those days off work and spend them at a sports bar glancing from screen to screen and following the action hoping for upsets and hurriedly checking my bracket (filled out for entertainment purposes only, of course) to see how many games I’ve picked correctly and how I stack up against others. Lest you think I’m some sort of basketball visionary (spoiler: I most certainly am NOT!), I should note that my wife routinely picks a better bracket than me and she watches one, maybe two games the entire season leading up to the tournament. So think twice before taking any basketball-related advice from me.
The tournament starts with 68 teams and winds down to the final four teams, eventually declaring a national champion in a single elimination tournament. I’ve never seen another sport where so much fanfare goes into being one of the last four teams remaining—though it never stops me from watching.
While basketball has the Final Four, there are also four ways you as a Sage customer can get assistance from us—without ever having to pick up the phone!
- The Sage Customer Portal (Login required)—The best place to start for anyone with questions about a workflow or how to resolve an error message. You can even check out the latest software updates. And just so you know, the information contained in the portal is constantly being updated. What if I told you that in the month of March alone there were almost 600 new articles written for the Sage Construction and Real Estate products and those articles are available 24/7 for all 365 days of the year? Is that something you’d be interested in? Go check it out – you’ll thank me later!
- Sage City—Wonderful place to join or create discussions with your peers and find out how other companies are handling things such as certified payroll reports, inventory, or how to use Report Designer to modify reports. As a bonus, there’s also a blog section with a bunch of cool, informative posts to help you get the most out of your products, plus there’s always a post when new versions are released. Make sure to add it to your favorites and check back regularly.
- @SageConstruct (Twitter)—Lots of great information passes through the timeline here. A little humor, some links to great blog posts, and communication about support hours—this is the place to be if you like your information quick, succinct, and relevant.
- Live Chat – Did you know that in the most recent versions of Sage 100 Contractor and Sage 300 Construction and Real Estate you can launch a chat session from directly within the product? Just click on Help > Live Chat and in a matter of seconds you’ll be able to ask a question and receive answers from someone on our support staff.
So, now you know my four favorite resources to use before picking up the phone. What are your favorite resources to use?