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Are your construction company’s financials best in class?

9/23/2016 at 1:24 pm by

Gross profits, return on equity, liquidity, backlog ratio, revenue per employee. Is your company the best in the business when it comes to these and other key financial indicators? Or do you have some work to do? As I mentioned in an earlier post, one key way to maintain your competitive edge is to compare…

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Five ways technology can improve your customer service

9/20/2016 at 2:01 pm by

In case you haven’t noticed, consumers of your construction and maintenance services are raising the bar. They expect projects to be done even faster, for less cost, and without sacrificing quality. When they have a problem with an HVAC or electrical system, they want to know exactly when your technician is going to show up…

Put yourself in your customers’ shoes

9/16/2016 at 12:17 pm by

Let me start this post with a simple example: Contractor A is remodeling a home and tells the owners early on that they are not to call his cell phone after 5:00 pm unless it is an emergency. He adds that if they have questions when they come home from work and see the day’s…

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Skender Construction: How a focus on employees brings success

9/13/2016 at 2:34 pm by

Skender Construction has it priorities just right. It’s probably why the Chicago-based general contractor is so successful. With main markets in health care, retail, and commercial construction, the company brings in about $350 million worth of work and has won numerous awards. “Our employees are the number one reason we are where we are today,”…

How to amp up the quality of your customers’ experience

9/8/2016 at 1:30 pm by

Put yourself into this scenario: Your company just completed a project on-time and on budget, a success from your perspective. Yet you hear through the grapevine that your customer isn’t necessarily happy. How can that be? Don’t get me wrong. In construction, achieving planned budget and schedule milestones are biggies when it comes to customer…

Make memories this Labor Day

9/5/2016 at 9:07 am by

Howdy web wanderers. Yours truly is a little out of sorts today. You see I feel as if I’ve been hacked. When I booted up this morning, I discovered something near and dear to my T-Square was missing – summer! The beaches and barbecues, road trips and rest stops, shorts and sandals, parks and picnics,…

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Note: We will not use these e-mail addresses for any other purpose than sending your e-mail.